Terms & Conditions

Elegant Impressions Bridal is the Best Online Wedding Store! We offer designer bridal gowns, bridesmaid gowns, bridal headpieces, mother-of-the-wedding dresses, special occasion dresses, flowergirl dresses, wedding accessories, and so much more 30% - 40% off retail prices.

 

Please read the following information regarding our Terms & Conditions prior to placing your order.

 

Retuns Policy

All sales are final and cannot be cancelled at the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds under any circumstances. In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order. Also, standardized dye lots cannot be guaranteed for orders with multiple gown styles.

 

Ordering Online
Orders may be placed on our website using the secure online order form, which allows you to make your payment online. Be assured that any information you submit is handled in the strictest confidence.

Upon submitting your order, you will receive an immediate acknowledgement of your purchase. Payments take 24 hours to process in our system. An order confirmation is e-mailed to you within 7 - 10 business days. The order confirmation will verify the vendor, style, size, color, quantity, and the estimated shipping time frame of your order.

 

Order Confirmations
The first acknowledgement of your order confirms the order and payment have been submitted into our system. The payment will take 24 hours to fully process. The next customer order confirmation will be e-mailed 7 - 10 business days after the order has processed in our system. Be aware that the time frame may vary due to manufacturer response. The order confirmation will verify the vendor, style, size, color, quantity, and the estimated shipping time frame of your purchase.

The time frame provided in the confirmation is an estimate of when the manufacturer will be shipping the order to our location. Please be aware that this time frame is an estimate from the designer. Due to specific cutting dates of their styles, manufacturers do not guarantee their delivery dates. Ship dates are tentative and subject to change. Most often, orders arrive on or before their approximate ship date. On occasion, there may be a slight delay in production. This is rare and would not exceed more than a few weeks.

Please allow the 7 - 10 business days for receipt of your order confirmation.

 

Payment Procedure
The payment of your order is due in full at the point of purchase. We do not offer any payment or lay-away programs.

Elegant Impressions Bridal accepts all major credit cards including Visa, MasterCard, Discover, and American Express. We also accept personal checks, money orders, or cashiers checks for mail-in orders only. Be sure to mail the order and payment together at the same time.

Elegant Impressions Bridal cannot refund any portion of your payment or accommodate any exchanges. Once your order has been submitted, our vendors are unable to make any changes or modifications relative to style, size, color, or specific length, on an order.

 

Additional Charges
Additional charges may incur for certain order specifications. The availability of these specifications is dependent on the designer. The charges reflect each designer's set fee and will vary between manufacturers. Also, designers may periodically alter their fees at their discretion. We recommend reviewing the information provided in How to Measure.

Extra Size Charge: A charge may be applicable when placing an order for a garment size 18 and over. The charge will automatically display on the order form and will be added to your total price.

Extra Length: Most designers offer an option for extra length to be added to the garment. The industry standard for dress length is normally 58" from hollow to hem although this does vary between designers. The available amount of extra length does vary between manufacturers. When considering the length of the dress, please account for the heel height that you will be wearing and how that relates to your height. The charge will automatically display on the order form and will be added to your total prices.

Hollow-to-Hem: Some designers will cut their dresses at specific lengths. The length of a dress is determined by a measurement taken from the hollow of the neck, the depression at the base of the neck just above the collarbone, to the hem. We strongly suggest having a professional seamstress/ tailor take this measurement for the utmost accuracy. The charge will automatically display on the order form and will be added to your total prices.

 

Selecting a Size
Each manufacturer offers their own size chart, which reflects how they cut their sizes. Please see Size Charts on our site. It is important that you follow the individual designer's chart to decide your size. Keep in mind that the measurements are taken to determine the closest size to be ordered and that the garment will not be custom-made to the exact measurements. Almost every gown will need some type of adjustment.

Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure. The designer will be unable to accommodate any changes to the size once the order has been placed.

The customer is responsible for the size ordered and or whether or not to order special length. Elegant Impressions Bridal cannot assume any responsibility for measurements.

 

Available Colors
The available colors are displayed with our featured collections onsite. Colors can differ from how they are posted onsite since computer monitors do vary. We suggest contacting a retailer in your area to physically view the designer's swatch card prior to ordering for the best determinant.

Please be aware that our manufacturers can not technically standardize dye lots, so the color you select can vary from the color you've seen as well as from one bolt of fabric to another. The variation is usually a shade or so off. We strongly suggest placing a bridesmaid order at one time with all of the dresses on the same order to avoid dye lot variation. Any bridesmaid orders placed separately or added-on to an order may be cut from a different bolt of fabric and vary in color from the other order(s). Also, dresses from different styles or dresses from different designers will vary in dye lot.

It is important that you indicate the color you wish to order exactly as it is posted onsite. Many dresses are available in two-tone combinations and with trims. The customer is responsible for the color that is ordered.

 

Completion of Order Form
It is imperative that the order form is completed in full. A Customer Service representative will contact the customer via e-mail if any information is missing. Please check your order before submitting, to omit anything the order asks for will result in a delay and could compromise a timely arrival.

 

Delivery
Special orders normally take 10 to 16 weeks for delivery from the designer to our location but delivery is dependent on the manufacturer's schedule. Manufacturers do not guarantee their delivery dates since their production can vary. Ship dates are tentative and subject to change.

Our manufacturers address a 5-day workweek. There is no production done on the weekends, they observe all Christian and Jewish holidays as well as a specific vacation schedule. Please take this scheduling into consideration and allow plenty of lead-time for production and shipment of your order.

Relative to the point of origin of the manufacturer and the new enhanced security measures mandated by the United States Government, goods being shipped into the country are taking longer to be processed by customs and could compromise the confirmed tentative ship date.

Elegant Impressions Bridal implements a state of the art computer generated expediting system for all the orders we place. This program allows us to follow up and update the progress and tentative ship dates of every order on a routine basis. We have on-staff expeditors assigned to affect this process on a full-time schedule.

 

Rushes
Most of our designers offer a Rush service for orders that have been placed in a time frame that falls short of their standard production schedule. Rush does not imply that an order will be "rushed" into production ahead of other orders. Rush means, if time permits and the fabric of a particular style is available, our manufacturer will cut the order.

Delivery for Rush orders is approximately 6 - 8 weeks from the designer to our location dependent on the manufacturer's schedule. The fee for the Rush service is dependent on the designer and will display on the order form and will be added to your total price. Rush service is not available for all designers.

 

When to Order
Special orders take 10 - 16 weeks for delivery from the designer

Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary. Please note designers periodically discontinue their styles without advance notice to retailers.

We do not provide alterations for online orders. We suggest contacting a professional seamstress/ tailor in your area experienced in bridal and formal gowns.

 

Arrival of Order
Upon receipt of your order at our location, our Shipping Department will verify the order is correct and arrange for its shipment to your specified shipping address. Orders are shipped within the continental U.S. via the United States Post Office Priority Mail. Orders with expedited delivery are shipped within the continental U.S. via UPS Next Day Air Saver. All orders outside the continental U.S. are shipped through the United States Post Office Global Express Mail.

A shipping confirmation will be emailed verifying an order has been shipped to the customer. Please allow for 7 - 10 business days for domestic delivery from our location. Please allow for 7 - 14 business days for international delivery from our location dependent on customs. Note delivery may run sooner than these times frames and the customer will be notified by the shipping confirmation the day of the shipment from our location.

 

Upon arrival of your order, we ask that you inspect your merchandise immediately. If you have any questions regarding your merchandise, you must contact our Customer Service Department within 5 days.

 

Please be aware that we will automatically charge a customer account $100.00 if their order is refused upon delivery to their specified shipping address.

 

Customer Service
Our Customer Service Department is available M - S
Monday - Thursday 10:00 a.m. to 8:00 p.m. Eastern Time
Friday - Saturday 10:00 a.m. to 5:00 p.m.

Email Customer Service info@ElegantImpressionsBridal.com. Due to the high amount of inquiries we receive, please allow up to 72 hours for a response.

 

Designer's Collections

Elegant Impressions Bridal cannot take responsibility for the maintenance of any of our designer's collections. They alone determine which of their styles will be available and which styles will be discontinued from production. They reserve the right to change any style, color option, and order availability at any time. Our website is updated upon the manufacturer's notification.

Please remember that all orders are final and cannot be cancelled. Under no circumstances can Elegant Impressions Bridal accommodate any exchanges or refunds. In addition, our manufacturers are unable to cancel or make changes to any order.

 

The customer is responsible for the size, color, and any other specifications of their order. Elegant Impressions Bridal cannot assume responsibility for what the customer orders. Our Shipping Department verifies all orders are correct prior to shipment to the customer. If a customer should receive merchandise different from what they ordered, they can contact Customer Service for assistance within 5 days of receiving the order.

We reserve the right to add, modify, or omit any information on our site at anytime without notification. All orders are subject to approval.

Elegant Impressions Bridal is an authorized retailer of all of our designers. We are a trusted name in the bridal industry! Thank you for choosing Elegant Impressions Bridal for this your most special day!