·         How are your prices so low?

We are able to offer our featured collections online 30%-40% off retail prices for 2 key reasons. First, we operate at a lower overhead than a salon. For example, we do not employ a sales staff or alterations department, all of which add to the cost of operation. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.

Secondly, we're able to offer exceptional prices due to the high volume of business we do with our designers. Elegant Impressions Bridal has been in business over 22 years and is very well established in the bridal industry.

 

·         Are you an authorized retailer of the designers on-site?

We are authorized retailers of all of the designers featured on our website.

 

·         What is the difference between a special order and an in-stock gown?

Special order gowns are made according to each order we receive from a customer and submit to the designer. We do not keep special order gowns in stock. Likewise, designers also do not stock special order gowns. Special order gowns normally take up to 16 weeks for delivery from the designer to our location.

In-stock gowns are available for quick delivery and featured in the Platinum and Sterling Collections. We have these gowns in stock in various sizes and colors on a first-come, first-serve basis. Quick delivery gowns normally take 4-6 weeks for delivery depending on availability.

 

·         What is the delivery time for orders?

Special orders normally take up to 16 weeks for delivery from the designer to our location but delivery is dependent on the manufacturer's schedule. Manufacturers do not guarantee their delivery dates since their production can vary. Ship dates are tentative and subject to change.

 

·         What is a Rush order?

Most of our designers offer a Rush service for orders that have been placed in a time frame that falls short of their standard production schedule. Rush does not imply that an order will be "rushed" into production ahead of other orders. Rush means if time and the fabric of a particular style is available, our manufacturer will cut the order. 

Delivery for Rush orders is approximately 4 - 8 weeks from the designer to our location dependent on the manufacturer's schedule. The fee for the Rush service is dependent on the designer and will display on the order form and will be added to your total price. Rush service is not available for all designers.

 Once your order is placed, we will email you a confirmation, which will include the estimated shipping of your order. Please expect the order confirmation within 3 to 5 business days of your purchase.

 

·         When should I order?

Special orders take up to 16 weeks for delivery from the designer. Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary.

We do not provide alterations for online orders. We suggest contacting a professional seamstress/ tailor in your area experienced in bridal and formal gowns.

 

·         What is your return policy?

All sales are final and cannot be cancelled at the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds under any circumstances. In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order. Also, standardized dye lots cannot be guaranteed for orders with multiple gown styles.

 

·         How can I try-on or see the gowns before I order?

You will need to locate a retailer in your area that offers the designer and particular style you are interested in. Elegant Impressions Bridal is located in Michigan only and do not carry samples of every style displayed on our website.

We strongly suggest viewing the gown before ordering since all sales are final and cannot be cancelled.

 

·         How can I see a swatch of the color I'm interested in before I order?

Designers provide retailers with swatch cards for in-store use only. We do not have swatches available to send out to customers. You will need to locate a retailer in your area that offers the designer to view their swatch card.

Please note that colors can appear differently on-site since computer monitors do vary. We strongly suggest contacting a retailer in your area to physically view the designer's swatch card prior to ordering for the best determinant.

 

·         How do I order?

We offer three convenient ways to order: online, fax, and U.S. mail. Orders can be placed on our website using our secure online order form which allows you to make your payment online.

To order by fax, you may print the online order form or request a form be faxed to you by contacting a Customer Service representative. Fax the completed form with payment information. Elegant Impressions Bridal fax #: 586-263-1220

Orders may be placed via U.S. mail by printing and completing the online order form and mailing it along with your payment to the attention of the Website Department.

 

Elegant Impressions Bridal address:

Elegant Impressions Bridal

Attention Website Department

40450 Hayes Road

Clinton Township Michigan 48038

 

We do not accept phone orders. We require all orders in writing to avoid errors.

 

·         Can I order directly from the designer?

Designers only accept orders from authorized retailers such as Elegant Impressions Bridal and will not accept orders directly from a customer.

Designers also do not communicate directly with customers regarding order statuses. Order information is only given to authorized retailers.

 

·         How do I pay?

The payment of your order is due in full at the point of purchase. We do not offer any payment or lay-away programs.

Elegant Impressions Bridal accepts all major credit cards including Visa, MasterCard, Discover; we also accept personal checks, money orders, or cashiers checks for mail-in orders only. Be sure to mail the order and payment together at the same time.

All personal checks, money orders, or cashiers checks should be made payable to: Elegant Impressions Bridal.

Elegant Impressions Bridal cannot refund any portion of your payment or accommodate any exchanges. Once your order has been submitted, our vendors are unable to make any changes or modifications relative to style, size, color, or specific length, on an order.

 

·         Is there a charge for sales tax?

There is no charge for sales tax on all orders shipped outside the state of Michigan. Michigan customers are charged 6% sales tax.

 

·         How do I decide what size to order?

Each manufacturer offers their own size chart, which reflects how they cut their sizes. Please see size Charts on our site. It is important that you follow the individual designer's chart to decide your size. Keep in mind that the measurements are taken to determine the closet size to be ordered and that the garment will not be custom-made to the exact measurements. Almost every gown will need some type of adjustment.

Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure. The designer will be unable to accommodate any changes to the size once the order has been placed.

The customer is responsible for the size ordered and or whether or not to order extra length. House of Brides cannot assume any responsibility for measurements that are taken outside of our salons. We are unable to assist in measurements or the selection of a size.

 

·         Can I order fabric?

We do accept fabric orders in additional to a dress order. Most designers offer their fabric at an additional fee per yard. The minimum amount to order is 1 yard after which you may order full yards. To place a fabric order, please contact a Customer Service representative for pricing and order instructions.

Please be aware that fabric orders are not cut at the same time as the dress order and may be cut from a different bolt of material, which can result in dye lot variation.

 

·         How will I be notified of my order status?

We contact our customers by email at various points of the order process. It is imperative the customer includes an email address on their order.

The first email is sent immediately after an order is submitted to confirm your order is in our system. A second email will follow within 48 hours as notification if your payment has processed successfully. A third email will be sent 7-10 business days thereafter to confirm your order has been placed with the designer and will include the estimated shipping of your order to our location. A fourth email will be sent when your order is shipped from our location and will include the tracking number.

 

·         What if my payment is declined?

We will send an email within 48 hours of the order being placed to verify if the payment processed successfully or if it has been declined. Orders are not processed if the payment is declined. It is the customer's responsibility to contact the Customer Service Department if their payment is declined. We will then verify the payment status and instruct our customer to resubmit the order.

 

·         How can I check the status of my order?

We notify our customers by email at various points of the ordering process. We suggest referring to these emails first regarding your order status. If you need additional information, we welcome you to contact our Customer Service Department for assistance.

 

·         Why can't I get an exact shipping date instead of an estimated shipping date?

Manufacturers do not guarantee their ship dates since their production can vary. Ship dates are tentative and subject to change. Manufacturers provide retailers with an estimated shipping date, which we in turn, provide to our customers.

Elegant Impressions Bridal implements a state of the art computer generated expediting system for all the orders we place. This program allows us to follow up and update the progress and tentative ship dates of every order on a routine basis. We have on staff expeditors assigned to affect this process on a full-time schedule.

 

·         Do you ship outside the U.S.?

We ship Worldwide! Orders shipped outside the continental U.S. are sent via UPS. Shipping charges are dependent on the postal code and will display during the online ordering process. Please note our shipping rates cover our cost to ship a large box to other countries. It does not cover any customs or duty charges a country may impose on the receiver of the package.

 

·         How long is shipping from your location to me?

Orders shipping from our location normally take 7-10 business days for delivery. This may vary according to the UPS or U.S.P.S schedule.

 

·         Can I request upgraded shipping?

You may select upgraded shipping of your order from our location during the order process. The charge is dependent on your zip/ postal code and will display at Checkout.

 

·         Can I pick up my order your salon?

No. Elegant Impressions Bridal can only accommodate its own customers. All online orders are shipped to our Distribution Center then sent directly to the customer.

 

·         Do you offer further discounts?

Our discount prices are as displayed on-site. No further discounts are available unless otherwise posted.  We may at times offer special savings.

 

·         What if I don't see the designer I'm interested in?

We offer only the designers we feature on our website. If a designer is not posted, it most likely means we do not offer the collection online at this time. We do periodically add new designers to our website. Please contact a Customer Service representative to check availability.

 

·         Can I receive a swatch?

Designers provide retailers with swatch cards for in-store use only. We do not have swatches available to send out to customers and are unable to request any from the designer.

 

·         Can I have a picture of the gown?

The available pictures are as posted on our website. We do not have additional pictures to send out to customers.

 

·         Are these used dresses?

All gowns and products we offer are new and direct from the designer. We do not accept or offer resale items.

 

Still have questions? We suggest viewing Terms & Conditions for additional information or contacting a Customer Service representative.

Our Customer Service Department is available 6 days a week!

Monday - Thursday 10:00 a.m. to 8:00 p.m. Eastern Time
Friday - Saturday 10:00 a.m. to 5:00 p.m.